Frequently Asked Questions
Our products are usually crafted out of italian vegetable-tanned leathers, and may also include other leathers such as shell cordovan and exotic skins like python and ostrich. The type of leather used is usually stated in the description of the product.
Singapore customers will be able to make payment via Bank Transfer to either a POSB or OCBC account. Details of the account number will be provided upon your order.
Alternatively, you can also pay via Paypal.
Currently, PayPal is the only accepted means of payment.
The Singapore Registered Article service ships to most countries. In the event your address is not within the list of countries, we will work together to arrange other modes of shipment where additional shipment charges may apply.
You will responsible for any custom and tax charges applied in your country. Shipping fees are non-refundable.
Please allow up to 3 – 7 working days for delivery.
Please allow up to an average of 7 to 21 working days or more for delivery. Average delivery time to major U.S. cities is 7 days.
To return the product, please email us at firstname.lastname@example.org before sending it to the return address indicated on the parcel that you received. If a product is to be returned, it must be returned in its original, unused condition within 45 days of purchase. Condition of the product will be determined by us. Refund will be credited after the product has been received. If it is deemed to be used, the product will be returned to you. Customized products are non-returnable, which also includes monograms.
Mink Oil is by far the most accessible product as major departmental stores carry them, usually in the shoes department. One thing to note is that oiling your leather may cause them to darken, especially with vegetable-tanned leather. From our experience, Mink Oil has the least impact on colorizations, as well as a fainter smell compared to the other two. As such, some of the pieces that we make do come with a light coating of Mink Oil to protect the leather.
To apply, do not be afraid to get your hands dirty; Use your bare hands and work the oils into the leather. Then, use a cloth to remove the excess oils from the surface and the leather will look full of life again. Take care of your leather and it will repay you with years of faithful service.